FAQs

Get in touch today to discuss the most suitable mortgage option for you.

Mortgage Marketplace are an experienced and growing Bristol-based independent Mortgage Advisers and Brokers. With a wealth of experience spanning the mortgage sector, we deliver high quality advice and utilise the latest technology to keep things simple.

Meet Our Team to find out more about our people.

We take a modern approach to business:

  • Work is split between the office and home – For our team members this provides much needed flexibility and a better work-life balance (without affecting our service). It also means we considerably reduce our environmental impact from travel…
  • We are a Climate Positive Workforce – with the help of Ecologi, we support carbon reduction projects and the planting of trees around the world. Check out our page to see how we’re trying to do our bit to fight the climate crisis.
  • Our diverse team – we believe in the power of diversity in the workplace and are proud to have some fantastic people on our team, from various personal and professional backgrounds
  • We work with your best interests at heart – It might sound simple, because it really is. We work to help you reach your goals and will always do what is best for our clients, not us, the lender, or anyone else.

Want to know more about us? Let’s talk…

We are a completely independent and whole of market Mortgage Brokers.

This means that we are not tied to any lender or third party, and we have access to the whole mortgage marketplace, allowing us to ensure we get you the best deal.

We even have access to exclusive products and lenders not available on the high street, due to our standing in the industry.

We serve the whole United Kingdom, from our home in Bristol.

Everything can be done quickly and easy online and over the phone!

In a nutshell…

Initially, our advisers will provide you with research based on your current requirements and situation. This is without obligation on your part – that’s just how we do it.

If you find what we have sent of interest and wish to go forward, we’ll make a thorough assessment of your needs and recommend an appropriate lender and mortgage product for you. We will then approach that lender on your behalf, to gain a decision in principle and an indication of their willingness to lend.

We will meticulously manage your application through to completion, keeping you in the loop throughout. During this time we’ll also review your Protection and Insurance needs, and make recommendations only where they are appropriate and relevant.

Throughout the process you dedicated Mortgage Adviser will be available to answer any questions and keep things running smoothly.

A good mortgage advisor utilises their experience to save you time and hassle, and most importantly find you the best deal.

They will guide you through the process in simple terms, speaking to lenders and advising you on the best solutions available.

They’ll also take into consideration your future plans and goals, insurance needs, and more – to make sure you’re set up properly.

When it’s time to remortgage, we can help you continue to pay less.

We work for you. Not the lender, or anyone else.

When you pay for mortgage advice rather than using a ‘free’ service, or going direct, you can trust that everything we do is in your interest only. Put it this way – whether getting a tattoo or a mortgage, always hire a professional.

Hiring a Mortgage Advisor takes a lot of the stress and time investment away, as we do the hard work for you – finding the best deal, submitting paperwork, speaking to lenders, and much more.

Your unique situation and goals will determine the amount you can borrow. 

Call us today on 0800 170 7474 to discuss your borrowing potential and eligibility.

We believe in being competitive and transparent on fees.

Your initial mortgage consultation is free. You won’t be asked to pay a fee until we have submitted an application on your behalf.

Our fees depend on the product – see the list below or speak to an advisor.

Residential Mortgage & Remortgage
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee of £595.00 payable on receipt of mortgage offer. Total fees payable – £990.00.

Buy-to Let Mortgages & Remortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee from £595 up to 0.50% of the mortgage offer. For example, loan amount £200,000, broker fee payable could be £1,000.00. Total fees payable £1,395.00. A minimum broker fee of £595.00 will be applied on all buy-to-let applications.

Equity Release Mortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee of £1100.00 payable on completion of your mortgage. Total fees payable – £1,495.00.

Credit Repair Mortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee equal to 0.5% of the mortgage offer. For example, loan amount £200,000, broker fee payable could be £1,000.00. Total fees payable – £1,395.00. A minimum broker fee of £595.00 will be applied on credit repair applications.

Life Insurance
No fee will be charged by us. You will receive a free quotation from the policy provider.

Typically, the mortgage process will take 2-6 weeks to reach approval, but this varies.

A mortgage offer is usually valid for 6 months.

The best thing to do is check out verified reviews from our clients on Google or Feefo.

Many of our clients use us time and time again, and refer us to friends and family.

We are regulated by the Financial Conduct Authority, registration number 806832. The company is registered in England – No. 11260088.

All our advisors can be found in the FCA’s Register.

All your data is kept on our secure systems which are monitored and managed for security. You data is only ever processed in accordance with our Privacy Policy.

Phone calls may be recorded for training and monitoring purposes only.

We utilise a super smart ‘Client Portal’, provided by Smartr365. Their statement: “Our Client Portal and filing systems are securely encrypted to keep your personal details safe.

Smartr 365 are certified tp the ISO/IEC 27001 security standard, which is explained further here.

Following this standard ensures that all data is secured to the highest of standards as well as upholding GDPR to the highest of standards, and obeying the data protection act.”

Mortgage products and advisory firms are regulated by the Financial Conduct Authority. We are directly authorised with a registration number 806832. The FCA does not regulate some investment mortgage contracts.

All our Mortgage Advisers hold a Certificate in Mortgage Advice and Practice (CeMAP).

Many also hold a Certificate in Regulated Equity Release (CeRER) enabling them to advise on the specialist area of Equity Release.

Besides this, our team come from a diverse range of professional backgrounds and areas within financial services, giving them a broad range of understanding and certification.

Whilst you are not required to take out a life cover, our job is to ensure your mortgage is affordable, no matter what. It may not be nice to think about, but if something were to happen to you, you want to know your family and investment are safe.

We will advise on all the options available and provide a no obligation quote from our partner providers.

You may need a solicitor, depending on the circumstance. Your adviser will discuss this with you, and should you need one we can put you in touch with our trusted partners, or you can use your own.